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The Leadership Team

Bob Faherty
President

Bob Faherty is the President of Centralized Showing Service. The company started back in 1996, when he and his brother, Kevin Faherty, had an idea to improve the home showing appointment process for the Real Estate Industry. Bob’s strong IT skills were a major asset to growing the company into the nation’s number one showing appointment service.

Kevin Hughes
Vice-President of Business Development

With 19 years of service to the real estate community, Kevin has a track record of bringing real-world technology solutions to the industry and has extensive experience leading national sales teams to achieve significant growth in revenue, market share and client loyalty. With an expertise in MLS information systems, Kevin has been instrumental at keeping agents connected through technology.

Philip Allen
Information Technology Director

Philip has over 30 years of experience in technology development and management. He developed the first electronic tax filing system for H&R Block, and led the domestic and international expansion of Informix Software, a relational database company acquired by IBM. He graduated from Rockhurst College in Kansas City with degrees in Computer Science and Economics. In addition to spending time with his family, Philip is a true “foodie” that also enjoys sports, wine collecting, and is passionate about barbecue, having competed in many contests over the years.

Patrick Dolan
Operations Director

Rising quickly within CSS to Operations Director, Patrick has the responsibility of directing the efforts of our Contact Centers and over 600 CSS employees. With a B.S. Degree in International Business from the University of Phoenix and over 15 years managerial experience, Patrick is focused on motivating our Call Centers to provide quality customer care to our agent members. A devoted husband with four children, he loves Royals baseball and traveling.


Pat Shanks
Human Resources Director

With an MBA in Human Resources from University of Missouri-Kansas City and over 20 years experience, Pat Shanks' focus is on HR management, recruiting, employee relations, career development, benefits and compensation. Pat joined CSS in 2008 as the Human Resources Director and has developed a highly qualified team of Human Resources professionals servicing our Contact Centers and over 600 CSS employees.

Carrie Rollison
National Sales Manager

Carrie Rollison began with CSS in 2005 as a Regional Account Executive for the Ohio region and in 2010, was promoted to the position of National Sales Manager. Carrie's expertise in Sales, Customer Service and her thorough knowledge and understanding of CSS helps her train, coach, and mentor our team of Regional Account Executives.

Jon Elscott
Marketing Director

Jon has been marketing for 20 years with a keen eye for detail, an affection for brand identity and a boundless enthusiasm for graphic design and visual communication. He asserts that if you are not directly helping the customer, you should be helping someone who is. When he's not enjoying time with his daughter and wife, he's riding a motorcycle or playing the guitar.

Matthew Livingston
Contact Center Branch Manager Dallas - Fort Worth

With fifteen years’ experience in call center management, ranging from the healthcare industry to providing technical support services, Matt Livingston understands the need for superior quality. Matt’s technical skills, honed during his time at Lafarge Corporation, as well as his leadership abilities drive him to create an atmosphere of teamwork, learning and communication. Matt believes that open and honest communication, at all levels, is the core of a working environment that promotes quality, dependability and that warm feeling that every member touched should leave with. Matt enjoys photography as a hobby in his spare time when not with family and friends.


Cindy Williams
Contact Center Branch Manager - Kansas City

Cindy’s positive attitude and high energy have made her a “go to” person in the Kansas City call center with both employees and agents since joining the CSS Team in 2011. Being familiar with all aspects of the call center environment and the need to provide excellent customer service on every call is the firm foundation upon which Cindy operates, and she is always on the quest for motivating ideas to keep the CSR’s striving to provide the best service…and with a smile! A Degree in Speech Communications and Human Relations perfectly compliments her experience in Real Estate, Retail, and Interior Design. Cindy enjoys remodeling and decorating projects and spending time with loved ones, especially her granddaughter, Makinah.

Pete Dewey
Contact Center Branch Manager - San Antonio

With 15 years of management experience in Hotels and Resorts prior to joining CSS, Pete works hard at motivating his team at the San Antonio Contact Center to provide premiere customer service to the real estate agents they serve. Since his career with CSS began in 2011, Pete has worked his way up from Customer Service Representative to Operations Supervisor, and now Branch Manager, so he has an excellent working knowledge of what busy real estate agents need and how to give it to them. When not working, he enjoys playing video games and spending time with his son Jack.

Lori Gould
Contact Center Branch Manager - Raleigh

Lori has worked at CSS for 7 years, most recently as the Operations Supervisor. She was a Zone Supervisor and CSR prior to her current role. Lori's focus on training and customer service makes her an easy choice for the Raleigh Branch Manager position. Prior to relocation to North Carolina to be closer to her family, Lori lived in Rhode Island. She received a BS in Education from Rhode Island College and she spent 23 years with Dryvit Systems as the Warranty Services Manager. She also enjoys gardening, creating stain glass, and spending time with her two dogs.


© Centralized Showing Service, Inc 2017